Frequently Asked Questions

What is the hold-the-date fee?

It holds your date, we have many clients wanting the same date. It's due on the day you book and sign the contract.

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Is the hold the date fee refundable?

No, I'm sorry it is not.

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When is the full rental price due?

A payment plan will be set up for you. Your payment is due on the # date of your event each month.

You will be paid off one month prior to your event.

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Is a security deposit required?

Yes, a $500 check upon admittance. A walk-through will occur before your event and the day after.

You will receive a refund or your check back for this deposit if no damages are discovered.

You are responsible for any and all damages that occur to the Venue, the outdoor space,

the reception hall, or any of our properties during your rental period.

 

Does The Venue have heat and air conditioning?

Yes

 

Does the Venue have indoor restrooms?

Yes, both men’s and women’s restrooms are located on the ground floor and the main floor.

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Are table linens included?

We have white, ivory, beige, and black options available for an additional cost.

These are not included in your package price.

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Is a tent available?

No. we do not have a tent.

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Do you provide an Operations Coordinator? 

Yes, for $250 (up to six hours), we will provide an employee who will keep bathrooms wiped down,

paper products stocked, clean the floor if spills occur, keep trash cans

emptied/refilled, and be on hand for any issues. If you choose to not hire this person,

you will need to make sure to provide a person who will oversee these duties during your event. 

 

Is there a kitchen/caterer prep area available?

Yes.  The Prep Kitchen includes a refrigerator, freezer, sink, counter space, and oven for warming not food prep.

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Are tables and chairs included?

Yes, We have enough tables/chairs for up to 250 guests for the reception only. These chairs are white resin.

We do not provide chairs for the outdoor ceremony area, you will be responsible for providing seating for the ceremony. 

However, we do have a preferred vendor that will provide nice wooden benches.

 

Do you allow alcohol?

Yes. All alcohol must be provided by the couple.

You must hire a licensed bartender to card and service.

A $1000 fine will occur if this rule is not followed. 

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Is The Venue handicapped accessible?

Yes,

 

Is event insurance required?

Yes, the renter must purchase event insurance for the full rental time frame and a copy must be

provided 2 weeks prior to event to Riverside.

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Are pets allowed?

Pets may be included in your ceremony if outdoors. Only service animals are allowed inside the venue.

 

What time does the event/music have to end?

Friday/Saturday/Sunday events - music must stop by 11:30 PM with the event ending and cleaned up by 1:00 AM.

Monday-Thursday events- music must stop by 9:30 PM with the event ending by 10:00 PM.

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What time can I arrive to decorate/use The Venue?

You have access to the venue starting at 8:00 AM on the first day of your rental package. 

Packages booked by the hour will enter as agreed.

 

Is smoking allowed?

Yes, in designated areas only. If cigarette butts are found on the property we will keep a portion of your security deposit.

 

Can you drink alcohol during the day prior to the ceremony?

Yes, if approved by management and only if a rehearsal dinner is held onsite.

 

May we bring our golf cart or side-by-side? 

Yes, however, all vehicles must be approved through management.

 

May we have a wedding rehearsal?

You may schedule a 1-hour rehearsal for the week of your event at your 2 week out meeting.  

No date is promised ahead of the 2 weeks unless you have booked the day before your event.